Questions & Answers
Download Documentation
Welcome to our comprehensive help center. Here you'll find detailed answers to common questions about our Discord and Telegram bots, including setup guides, troubleshooting tips, pricing information, and feature explanations.
No results found. Try different keywords or browse the categories below.
General Information
We offer specialized bots for Discord and Telegram platforms. Detailed information about each bot's features and capabilities can be found on our dedicated Bots page, where we provide comprehensive overviews of our verification, statistics, adaptation, export, and economy bots.
Our bots are currently available for Discord and Telegram platforms. Each platform has specialized bots designed to work optimally within their respective environments.
Yes, we offer additional services including custom bot development, server setup assistance, and premium customization options. More details about our service packages and pricing tiers are available on the Price page.
Registration is straightforward. Please refer to our step-by-step video tutorial which guides you through the complete registration process on our platform.
For Discord users, you can find detailed instructions on locating your User, Server, and Message IDs in the official Discord support article.
Features & Capabilities
Our Discord and Telegram bots significantly enhance community engagement through multiple features:
- Increase engagement: Automated welcome messages and interactive features
- Enhance security: Advanced verification systems to prevent spam
- Boost activity: Gamification elements and reward systems
- Simplify onboarding: Automated guides for new members
- Track statistics: Real-time message and user activity tracking
- Add gamification: Economy systems with virtual currency
- Export data: User statistics export in Excel format
Our bots include comprehensive features such as verification systems, statistics tracking, user adaptation guides, data export capabilities, economy systems with virtual currency, and administrative tools. For a complete feature list, check the Bots page.
Language customization is available for certain bots. For specific language support details and configuration instructions, please refer to our FAQ or contact our support team.
Yes, Premium subscriptions include full customization and branding options. You can customize bot responses, colors, prefixes, and more. See the Price page for subscription details.
Setup & Configuration
After successful payment confirmation, you'll immediately receive:
- A unique bot invite link for your server
- A comprehensive setup and configuration guide
- Access to our premium support channel
For any questions during setup, please contact our support team at our Discord server.
To reset your bot settings, please submit a request on our Discord support server.
Reset Conditions:
- Resets are allowed once per quarter (every 3 months)
- You must provide your server ID
- Verification with your registered account email is required
All bot updates are automatic and seamless. You don't need to manually update or reconfigure anything. Our bots receive regular updates for:
- New features and improvements
- Security patches and bug fixes
- Platform compatibility updates
Pricing & Plans
Yes, we offer a 14-day free trial for all our plans. You can test all features during this period. Visit our Pricing page to learn more about our subscription plans.
Yes, you can cancel your subscription at any time. Cancellations take effect at the end of your current billing period. We offer prorated refunds for annual plans cancelled within 30 days.
Troubleshooting
Our bots have 99.9% uptime. If you experience issues:
- Check our Discord server for status updates
- Ensure the bot has proper permissions in your server
- Try re-inviting the bot using the latest invite link
- Contact our support team for immediate assistance
Ensure the bot has the following permissions:
- Manage Roles
- Manage Channels
- Send Messages
- Embed Links
- Attach Files
- Read Message History
- Use Slash Commands
You can re-invite the bot with proper permissions using the link from your dashboard.
Discord Bot Features & Commands
Bot purpose: Weed out spam bots and scam bots.
Commands for server administration:
/admin-verify captcha- this command allows you to call up a verification banner for users. After calling the banner, the user must correctly enter the code from the verification window/admin-verify change- this command allows you to set the role users receive when passing verification/admin-verify delete-url- this command allows you to delete the server's personal banner/admin-verify setup- this command allows you to set up a personal banner for the server
Bot purpose: Show message statistics of Discord server users.
/stats- this command allows you to display your statistics./stats [member]- this command allows you to display statistics for a specific user.
Bot purpose: Provide a customizable guide for your Discord server.
/admin-guide new-list- this command allows you to create a new page for a post with the required hyperlink to a channel within the Discord server with a description./admin-guide edit-list- this command allows you to edit a page for a post with the required hyperlink to a Discord server channel with a description./admin-guide del-list- this command allows you to delete a page for a post with the required hyperlink to a Discord server channel with a description./admin-guide board- this command allows you to display a post with created pages and attached hyperlinks on the Discord server.
Bot purpose: Export Discord server users to an Excel file for verification, onboarding, etc.
/admin-upload doc- this command allows you to export a list of users and their roles on your Discord server in Excel format./admin-upload doc-stats- this command allows you to export a list of active users and their roles on your Discord server in Excel format.- The bot will generate and send you an Excel file
Bot purpose: Provide tools related to economy (within the Discord server).
Commands for server administration:
/admin-economy give- this command allows you to give/take away (by giving a negative value) currency within the Discord server./admin-daily change- this command allows you to set a role that, when owned (purchased by a user on the Discord server), enables the user to receive a daily bonus./admin-shop role- this command allows you to add/remove a role from the permanent roles shop./admin-shop time-role- this command allows you to add/remove a role from the temporary roles shop./admin-item create- this command allows the Discord server administrator to add their own product (for in-server currency), description, etc. to the special shop./admin-item edit- this command allows the Discord server administrator to edit their product (for in-server currency) and description, etc. in the special shop./admin-item delete- this command allows the Discord server administrator to delete their product (for in-server currency) and description, etc. from the special shop.
Commands for server users:
/balance- this command allows you to check your balance./balance [member]- this command allows you to check the balance of a specified user./top- this command allows you to view the top 100 users on the server./daily- this command allows you to receive a daily reward./transaction- this command allows you to view your transactions./shop- this command allows you to buy a permanent role available in the permanent roles shop on the server./time_shop- this command allows you to buy a temporary role available in the temporary roles shop on the server./shop_item- this command allows you to buy a server product (for in-server currency) in the special shop.
Bot purpose: Provide instructions with available bot commands.
/help user- this command allows you to call up a banner with available commands for users./admin help- this command allows you to call up a banner with available commands for server administrators.
Note: All features depend on the subscription you purchased in our store.
Telegram Bot Information
В ближайшее время FAQ по Telegram ботам будет обновлён.
Мы работаем над добавлением подробной информации о функциях и командах наших Telegram ботов. Ожидайте обновления в скором времени!
А пока вы можете ознакомиться с документацией по Telegram ботам, скачав руководство выше.
Bot Purpose: Secure your Telegram groups by filtering out spam and scam bots automatically.
Available Commands:
/admin-verify captcha- Activate CAPTCHA verification for new members/admin-verify change- Set custom verification roles and permissions/admin-verify settings- Configure verification parameters and timeout