Questions & Answers

We offer specialized bots for Discord and Telegram. Detailed information about each bot's features — including verification, statistics tracking, onboarding automation, data export, and economy systems — is available on our Bot Demonstration page.

Bots are currently available for Discord and Telegram, with platform-specific optimizations for seamless integration.

Yes. We provide custom bot development, server setup assistance, and premium branding options. Learn more on our Pricing page.

Registration is quick and easy. Watch our step-by-step YouTube tutorial: "Register Website" to create your account.

After registration, you can go to esr-assistant.com/login. For a visual walkthrough of your dashboard and account features, watch the "Profile" video.

You can find this information here: "Website Overview" video. It covers all main sections (excluding registration and profile, which have dedicated guides).

You can find this information here: Discord Support – Find Your IDs.

Our bots enhance communities through:

• Engagement: Interactive welcome messages and reactions.
• Security: Advanced anti-spam and verification systems.
• Activity: Gamification and reward mechanics.
• Onboarding: Automated guides for new members.
• Analytics: Real-time message and user statistics.
• Economy: Custom virtual currency and shop systems.
• Export: Download user activity reports in Excel.

Full feature list includes verification flows, stats tracking, adaptive onboarding, data export, economy modules, and admin tools. See the complete overview here Bot Demonstration page.

You can find this information here: "Platinum" video. It provides a full walkthrough of the Platinum bot, including all commands, settings, and real-time examples from our Discord server.

At the moment, we only support English.

Yes, it is. Premium subscriptions include full branding, custom responses, and more. Full information here Pricing page.

Yes. The bot needs specific permissions (e.g., Manage Roles, Send Messages, Use Slash Commands) for full functionality. Follow Discord's permission prompts when adding the bot. If issues arise, watch the setup video (Free bot demo includes full invite walkthrough) or contact support.

Immediately after payment, you'll receive:

• A unique bot invite link.
• A setup & configuration guide.
• Access to premium support.

Need help? Join our Discord server.

Your settings are preserved. Go to your profile. In the Active Subscription section, click the "Invite link for bot:" to re-add it.

Submit a request in our Discord support server.

Conditions:

• One reset allowed per quarter (every 3 months).
• You must provide your server ID.
• Verification via your registered email is required.

All updates are automatic and seamless — no action needed. We regularly deploy:

• New features.
• Security patches.
• Platform compatibility fixes.

See detailed plans and features on our Price page.

Yes. Add Our FREE Discord Bot 24 hours. Learn more on our Bot Demonstration page.

Yes, you can. Visit our Discord server to try. You can also watch the "Bot Discord" overview video playlist to see all available bots — including Free tier features.

Follow our step-by-step guide in the "MetaMask Pay & Activate Subscription" video.

We accept cryptocurrency, but only for custom solutions. Discuss options in our Discord server.

Yes, you can. Cancellation takes effect at the end of your current billing cycle.

• Monthly plans: No refund.
• Annual plans: Prorated refund if cancelled within 30 days.

If your subscription requires crypto payment on a specific chain (e.g., Base, Arbitrum), follow MetaMask's official guide: How to change networks.

Via our Discord server.

While our bots maintain 99.9% uptime, if issues occur:

1. Check the status on your server.
2. Verify the bot has proper permissions.
3. Re-invite using your latest link from Profile.

If unresolved, contact support.

1. Ensure the bot has necessary permissions.
2. Confirm you're using the correct command prefix or slash command.
3. Make sure you're tagging the right bot (if multiple are present).

If unresolved, contact support.

Common causes:

• The bot's role is lower than roles it manages.
• Key permissions are disabled in channel/server settings.
• Integration isn't fully configured.

Ensure the bot has: Manage Roles, Send Messages, Use Slash Commands, etc. Re-invite via your dashboard if needed.

Check:

• Was it accidentally kicked?
• Is it online (green dot in member list)?
• Are permissions intact?

If unsure, re-invite using your link or contact support.

• Restrict permissions for new/unverified members.
• Use role-based channel access.
• Enable verification flows.

For tailored advice, contact support.

Ensure the bot role has these permissions:

• Manage Roles.
• Manage Channels.
• Send Messages.
• Embed Links.
• Attach Files.
• Read Message History.
• Use Slash Commands.

👉 Re-invite the bot with correct permissions via your dashboard.